Privacy Policy

Effective Date: 10/5/2025

At Onicrest Transport Ltd (trading as A&I TransGlobal), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our transport and logistics services.

1. Information We Collect

Personal Information

• Name and contact details (email address, phone number, postal address)
• Billing and payment information
• Delivery addresses and recipient information
• Business information (company name, VAT number)
• Account credentials (username and encrypted password)
• Communication preferences

Automatically Collected Information

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website addresses
• Location data (with your consent)

Driver Information

• Driver license details and vehicle registration
• Insurance information
• GPS location data during active deliveries
• Performance metrics and ratings
• Background check results (where applicable)

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling your transport orders
• Providing customer support and responding to inquiries
• Sending order confirmations and delivery updates
• Processing payments and preventing fraud
• Improving our services and user experience
• Complying with legal obligations
• Marketing communications (with your consent)
• Real-time tracking of deliveries
• Analytics and performance monitoring

3. Legal Basis for Processing

We process your personal data based on:

• Contract: To fulfill our transport services agreement with you
• Legal Obligation: To comply with tax, accounting, and regulatory requirements
• Legitimate Interests: To improve our services and prevent fraud
• Consent: For marketing communications and location tracking

4. Data Sharing and Disclosure

We may share your information with:

• Our drivers and delivery partners to complete your orders
• Payment processors to handle transactions
• Cloud service providers (Supabase) for data storage
• Google Maps API for address validation and routing
• Law enforcement when required by law
• Professional advisors (lawyers, accountants) when necessary
• Business partners with your explicit consent

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your data:

• SSL/TLS encryption for data transmission
• Encrypted database storage
• Regular security audits and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

6. Data Retention

We retain your personal data for:

• Active accounts: As long as your account is active
• Order history: 7 years for tax and accounting purposes
• Marketing data: Until you unsubscribe or withdraw consent
• Driver location data: 90 days for service improvement
• Communication records: 2 years for customer service purposes

7. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (right to be forgotten)
• Restriction: Request limited processing of your data
• Portability: Receive your data in a machine-readable format
• Objection: Object to certain types of processing
• Withdraw Consent: Where processing is based on consent

To exercise these rights, please contact us at info@aitransglobal.co.uk

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your login sessions
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements

For more information, please see our Cookie Policy.

9. International Data Transfers

Your data may be transferred to and processed in countries outside the UK/EEA. We ensure appropriate safeguards are in place through:

• Standard contractual clauses approved by the ICO
• Adequacy decisions where applicable
• Your explicit consent for specific transfers

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new policy on our website
• Sending an email notification to registered users
• Updating the "Effective Date" at the top of this policy

12. Contact Information

13. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

By using our services, you acknowledge that you have read and understood this Privacy Policy.